Washington County Free Library
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Frequently Asked Questions

How do I borrow materials?

Borrowing Material
The library offers books, audiobooks on CD, DVD/BluRay movies, music CDs, and videogames for loan.  You can search for items in our catalog to borrow at your local branch.  If an item is unavailable at your local branch, you can place a request for the item to be delivered.

Click here to view item limits and loan periods for library materials.

You can also borrow materials for your eReader/Tablet/SmartPhone through our eLibrary.

How do I change my password?

Change Your Password
From the Catalog > click on Patron Account > log in using your 14-digit library card number and password (usually the 4 digits of your phone number)

After logging in, click "Change Logon" at the bottom of your account screen.  Check mark the "Change Password" box, then enter your old password, new password, then your new password again in the verification box.  Click "save" to update your new password.

 If you do not know your original password you can reset it by calling your local branch.

How do I get a password?

When you receive your library card, the default password is the last 4 digits of your phone number. If that doesn't work, please call your local branch to reset your password.

How do I place a hold?

Holds
If the material you would like is checked out, or not available at your local branch, you may place a hold.  To place a hold online:
  • Find the item in the Catalog
  • Click "Place Request" under the item you wish to request

  • Enter your library card number and password then click "Log in"
  • On the next screen, select your pick-up library from the drop down menu, and your activation date, then click "Submit Request"

There is no charge to place a hold on an item.  If you place a hold on an item that is listed as available, please note that holds are pulled from the shelf at 8am the following business day. You will receive notification that your hold is available for pick-up via email, text message or phone call.  Please contact your local branch to change your notification options.

How do I renew my items?

Renewals

  • Books, Audiobooks and Music CDs may be renewed 3 times
  • DVD/BluRay and Videogames may be renewed once
  • Interlibrary Loan and Reading Express items cannot be renewed

**If there is a hold on an item, it cannot be renewed even if there are renewals remaining.**

 

Go to the Catalog > click on Patron Account > log in using your 14-digit library card number and password

After logging in, click on "Items Out"

 

On the "Items Out" screen you will see each item you have checked out, along with the due date and the amount of remaining renewals.  Check mark each item you would like to renew, and click "Renew Selected Items."  If you would like to renew all checked out items, you can just click "Renew All Items."

 

You may also contact your local branch to renew materials over the phone.

 

How many items can I get?

Each card holder can borrow up to 50 total items per library card.

Specific item limits are as follows:
  • Nonfiction books: 3 adult/2 juvenille of the same subject category.
  • DVDs/BluRays - 6 per card
  • Audiobooks - 8 per card
  • Music CDs - 4 per card
  • Anime DVD/BluRay: 2 per card
  • Videogames: 1 per card
  • Reading Express: 2 books and 2 audiobooks per card

eLibrary limits:

  • Maryland Digital eLibrary: 6 per card
 
 

How much are fines?

Fines
You are encouraged to return library materials on time. Patrons are charged for materials which are lost, damaged or never returned. The fines for overdue materials are:
  • Adult and YA books - .20¢ per day
  • Juvenile books - .10¢ per day
  • Adult DVDs, audio books - $1.00 per day
  • Juvenile DVDs - .50¢ per day
  • Instructional tapes and music CDs - .20¢ per day
  • Video Games - $1.00 per day
  • Anime DVDs - $1.00 per day
If your fines are $6.00 or more, your borrowing privileges will be suspended.

I forgot my password

If you have forgotten your Password, first try the last 4 digits of your phone number. 

If that doesn't work: click "forgot your password." 

If we have your correct email address on file, you will receive an email within 30 minutes containing your password.

If you do not have an email address or you do not receive an email with your password within 30 minutes, please call your local branch to reset your password and update your record.

Library doesnt own now what?

If the library does not own a book you would like to borrow there are a few options:

  1. If the book is less than 6 months old, and you think it would be a good fit for our collection, you can suggest a purchase
  2. You can request items through our in-state borrowing system called Marina.  You will usually receive your item within 2 weeks if the item is available at other libraries.
  3. If the item isn't available through Marina, check with your local branch.  We can try to request the item from an out of state library.  Please note that Interlibrary loan requests can take between 2-6 weeks for the book to be available for pick-up.

There is no charge for using our Interlibrary Loan services.

Not getting email notices

We want to make sure you are getting your email notifications in a timely manner.  If notifications are not coming through, please take the following steps to make sure your email program is set up to receive messages from us:
Step 1: Make sure your email address is correct in our system

  • Call or visit your local branch  -or-
  • Update your contact information by going to http://www.washcolibrary.org and clicking on My Account > Log in with your library card number and password > Click on "Contact Information and Preferences" to update your contact information

Step 2: Check your Spam Folder -- Sometimes our messages get filtered as Spam

  • If a message from donotreply@washcolibrary.org is in your Spam folder, click or check the message and choose the "not spam" option to send it back to your inbox and prevent similar messages from going to Spam in the future
  • Refer to your email service's help pages for specifics

Step 3: Add donotreply@washcolibrary.org to your contacts or safe senders list
  • In most cases this will prevent messages from being blocked or sent to Spam
  • Refer to your email service's help pages for specifics

Your email provider may have more tips regarding not getting messages.  Here are some common providers and links to their relevant help sections:

AOL -- goo.gl/bKFmX
Yahoo! -- goo.gl/zfN1p
Gmail -- goo.gl/ejTSc
MSN/Hotmail --goo.gl/gkogM

What if lose my item?

If an item is lost or damaged, you will be chaged the full replacement cost for the item.  If you find the book within 1 year and return it, you can receive a refund minus the maximum late fine of $6. 

What's my account number?

Your account number can be found on the back of your Library Card.  It is the 14-digit number found under the barcode. 

Where can I return items?

Library materials may be returned to any branch in Washington County during business hours.

There are after hours book drops located at all branches except Sharpsburg. 

An Audio-visual book drop is available at the Hagerstown location only.

Why does my card expire?

Library cards expire every three years in order to make sure that we have your current contact information.  In order to renew your card, visit your nearest branch and have your Library card and proof of current address handy.  There is no charge to renew your card for Maryland Residents! 

Non-Maryland Residents will have to update their cards yearly and pay the $18 renewal fee. 

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